FAQ/ Delivery Info
ORDERING
How do I place an order?
Orders can be placed directly through our website by selecting your preferred weekly meal plan. Choose between 5 or 10 meals per week, with optional add-ons available.
When is the order deadline?
All orders must be placed by Friday at 5 PM for the following week’s delivery.
Can I place a one-time order?
Yes. You can choose a one-time weekly order or enroll in a subscription for ongoing deliveries.
🚚 DELIVERY
When are meals delivered?
Meals are delivered twice weekly to ensure freshness:
- Monday (early morning) — meals for Monday, Tuesday, Wednesday
- Wednesday (midday) — meals for Thursday, Friday
- Optional Saturday meals available
Where do you deliver?
- Complimentary delivery is available in Miami Lakes
- Delivery is included for surrounding areas within approximately 10 miles
- Extended delivery is available outside this radius for an additional fee
What if I’m not home during delivery?
Meals are delivered in insulated packaging to maintain freshness. We recommend placing a cooler or designated area for drop-off if you are not home.
🍽️ MEALS & NUTRITION
How are meals prepared?
All meals are chef-prepared using fresh, balanced ingredients designed to support a healthy and convenient lifestyle.
How should I store my meals?
Meals should be refrigerated upon delivery and consumed within the recommended timeframe provided.
How do I reheat my meals?
Meals can be reheated in the microwave or oven depending on preference. Instructions are included with your meals.
⚠️ ALLERGIES & MODIFICATIONS
Do you accommodate allergies or dietary restrictions?
We do our best to accommodate common dietary preferences, but we are not a certified allergen-free kitchen.
Can I request substitutions?
Limited modifications may be available depending on the weekly menu. Please contact us prior to ordering for any special requests.
Do you guarantee allergen-free meals?
We cannot guarantee meals are completely free of allergens due to shared preparation environments.
🔁 SUBSCRIPTIONS & CHANGES
Can I skip a week?
Yes. Subscriptions can be paused or skipped through your account.
Can I change my plan?
Yes. You can update your plan before the weekly order deadline.
How do I cancel my subscription?
Subscriptions can be canceled at any time through your account prior to the order cutoff.
💬 GENERAL QUESTIONS
Do you offer family meals?
Yes. Family-style meals are available and designed to serve approximately 4 people, with optional additional servings.
Do you offer catering?
Yes. We offer catering for offices, events, and gatherings. Please visit our catering page or contact us for details.
How do I contact you?
For any questions, please reach out via email or direct message. We’re happy to help.
